Step 03 · Opportunity Studio

Where AI could genuinely help

Three capabilities shaped around document review in claims — each keeping human judgement in the loop.

0Fit

Document Processing AI

Read incoming claim documents and prepare a structured summary before claims handlers review.

Inputs

Customer documentsClaim formsPolicy data

AI capabilities

Extract key fields
Identify missing data
Summarise the case
Flag anomalies

Human approval required before any claim decision.

AI confidence55%

0Fit

Claims Communication Assistant

Draft personalised customer updates at each stage of the claim.

Inputs

Claim statusCustomer profileProcess milestones

AI capabilities

Draft updates
Summarise progress
Suggest next actions

Nothing is sent externally without human approval.

AI confidence51%

0Fit

Process Monitoring Agent

Detect queues and delays before service levels are breached.

Inputs

Case timestampsQueue volumesSLA thresholds

AI capabilities

Detect bottlenecks
Highlight risk cases
Recommend rebalancing

Recommendations only — allocation stays with the team.

AI confidence50%

Each opportunity is a design proposal, not an automated decision. The Business Analyst selects, refines and validates what moves into the future operating model.